SMART Response
| Symptom/observation | Action/remedy |
|---|---|
| When you export SMART Response question set results from a SMART Notebook file using the CSV command, fractions change to dates. | In your exported results, change the exported dates to fractions, add a space before each fraction and convert the month to its numerical value. The converted month is the fraction’s numerator, and the day is the denominator. |
| Your computer doesn’t recognize SMART Response, and the receiver’s Status LED light remains solid red. | Remove the SMART Response hardware drivers on your computer, and then reconnect the receiver following the instructions in The SMART Response System Receiver Doesn't Work (smarttech.com/kb/115401). |
| Responses from students don’t appear in SMART Notebook reports. | Wait at least 10 seconds after the last student responds before you stop a question set. |
| Additional SMART Response receivers don’t connect to the network when you install more than one receiver on your computer. |
Disconnect the additional receiver’s USB plug to resume normal operation. Disconnect and reconnect the first receiver’s USB plug if it doesn’t work, or if the Status light turns red. Note Installing more than one receiver affects your computer’s performance and doesn’t increase your reception. |
| During the installation of a SMART software product on the Windows operating system, a dialog box appears informing you that the installation was interrupted. | To prevent interruptions, restart the computer and follow the procedure outlined in The Windows XP SP2 Operating System Interrupts the Installation of a SMART Software Product (smarttech.com/kb/077681). |