Troubleshooting projector errors

System administrators can resolve the following projector errors on their own prior to contacting SMART Support. Performing initial troubleshooting on your projector will reduce the time of a support call.

The “Projector Overheated,” “Fan Failure” or “Color Wheel Failure” message appears

If the “Projector Overheated,” “Fan Failure” or “Color Wheel Failure” message appears and the projector stops projecting an image, one of the following issues is occurring:

• The temperature outside the projector is too high.

• One of the fans has failed.

• The projector has a color wheel issue.

To resolve the “Projector Overheated,” “Fan Failure” or “Color Wheel Failure” error

1. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.

2. If your room is hot, lower the temperature if possible.

3. Ensure that nothing is blocking the projector’s air intake and exhaust.

4. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.

5. Connect the power cable, and then turn on the projector.

6. Check that the fans are running, and if necessary adjust the fan speed using the service menu.

7. If the previous steps don’t resolve the issue or if the issue occurs more than once, put the projector into Standby mode, disconnect the power cable, and then contact your authorized SMART reseller.

The “Lamp Failure” message appears

If the “Lamp Failure” message appears, one of the following issues is occurring:

• The lamp is overheating, likely due to blocked air vents.

• The lamp has reached the end of its life.

• The projector has an internal problem.

To resolve the “Lamp Failure” error

1. Restart the projector (see Your projector stops responding).

2. Check the Lamp Hours setting in the OSD menu (see Adjusting projector settings). If the lamp has more than 2000 hours of use, it might be near the end of its life.

3. Replace your lamp module as described in Replacing the projector lamp module.

4. If replacing the lamp module doesn’t resolve the issue, put the projector into Standby mode, disconnect the power cable, and then contact your authorized SMART reseller.

The projector Power and Service lights are off

If the projector Power and Service lights are both off, one of the following issues is occurring:

• There was a power outage or a power surge.

• A circuit breaker or a safety switch was tripped.

• The projector isn’t connected to the power source.

• The projector has an internal problem.

To resolve the unlit projector Power and Service lights issue

1. Check the power source, and then make sure that all cables are connected.

2. Confirm that the projector is connected to an active power outlet.

3. Make sure the pins on the connectors aren’t broken or bent.

4. Reconnect the power cable, and then turn on the projector.

5. If the previous steps don’t resolve the issue, disconnect the power cable and then contact your authorized SMART reseller.