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SMART Meeting Pro 4.0 SP3
Windows
You are here: Maintenance and troubleshooting > Maintaining SMART Ink > Troubleshooting the SMART Ink plugins for Microsoft Office

Troubleshooting the SMART Ink plugins for Microsoft Office

If the SMART Ink plugins for Microsoft Office aren’t installed or working correctly, complete the following troubleshooting steps:

  1. Ensure the Tablet PC components are turned on (see Turning on Tablet PC components).

  2. If the Tablet PC components are turned on but the SMART Ink plugins are still not working correctly, ensure the SMART Ink plugins are enabled (see Enabling the SMART Ink plugins).

  3. If the SMART Ink plugins are enabled but are still not working correctly, repair the SMART Ink plugins (see Repairing the SMART Ink plugins).

  4. If the SMART Ink plugins are repaired but are still not working correctly, ask your system administrator to reinstall SMART Ink.

Important 

You might need to log in as an administrator to perform these steps.

Enabling the SMART Ink plugins

Note 

This procedure may vary depending on your version of Microsoft Office.

ClosedTo enable the plugins

  1. Start Microsoft Word.

  2. Select File > Options.

    The Word Options dialog box appears.

  3. Press Add-Ins.

  4. Select COM Add-ins in the Manage drop-down list, and then press Go.

    The COM Add-Ins dialog box appears.

  5. Select SMARTInk-Word-All, and then press OK.

  6. Close Microsoft Word.

  7. Repeat steps 1 to 6 for Microsoft Excel and Microsoft PowerPoint.

Repairing the SMART Ink plugins

ClosedTo repair the plugins in Windows 7 operating system

  1. Select Start > Control Panel.

    The Control Panel appears.

  2. Select Category in the View by drop-down list.

  3. Press Uninstall a program.

  4. Select SMART Ink in the list, and then press Repair.

    The SMART Ink plugin installation wizard appears.

  5. Follow the on-screen instructions.

ClosedTo repair the plugins in Windows 8 operating system

  1. Go to the Apps screen, and then scroll to and press Control Panel.

    The Control Panel appears.

  2. Select Category in the View by drop-down list.

  3. Press Uninstall a program.

  4. Select SMART Ink in the list, and then press Repair.

    The SMART Ink plugin installation wizard appears.

  5. Follow the on-screen instructions.

This Help is not customized for any products.

This Help is customized for SMART Board 8000i-G5 series interactive flat panels.

This Help is customized for SMART Board 8000i-G3 or G4 series interactive flat panels.

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© 2015 SMART Technologies ULC. All rights reserved.

Last updated April 1, 2015.

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