Troubleshooting connections

The SMART Settings includes a connection wizard for troubleshooting problems with the connection between your computer and your interactive product.

For example, you may need to manually configure a serial port in the following situations:

• Your operating system doesn’t support plug and play.

• The Found New Hardware wizard doesn’t appear.

• You connected your interactive product to a power source after you started your computer.

• The Ready light remains red after you start SMART Tools.

To troubleshoot connections

1. Press the SMART Board icon in the notification area, and then select SMART Settings.

   Press the SMART Board icon in the system tray, and then select SMART Settings.

   Note 

   If your computer isn’t currently connected to an interactive product, the SMART Board icon includes an X in its lower-right corner .

2. Press Connection Wizard.

   The SMART Connection Wizard appears.

3. Follow the on-screen instructions.

© 2012 SMART Technologies ULC. All rights reserved. Last updated October 30, 2012.
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