You are here: Education Software 2015 Help > Maintenance and troubleshooting > Maintaining SMART Ink > Troubleshooting SMART Ink

Troubleshooting SMART Ink

The SMART Ink Settings window includes a tab that lets you troubleshoot common issues with SMART Ink.

ClosedTo use the troubleshooting tab

  1. If the dynamic toolbar is open, press the settings button in its bottom-right cornerSettings icon.

    OR

    If the dynamic toolbar isn’t open, do one of the following:

    • In Windows 7 operating system, select Start > All Programs > SMART Technologies > SMART Tools > SMART Ink Settings.

    • In Windows 8 operating system, go to the Apps screen and then scroll to and press SMART Technologies > SMART Ink Settings.

    • In Windows 10 operating system, select Start > All apps, and then scroll to and select SMART Technologies > SMART Ink Settings.

    The SMART Ink Settings window appears.

  2. Press Troubleshooting.

    SMART Ink verifies the following:

    • Is SMART Ink currently running?

    • Is your computer currently connected to a SMART interactive product?

    • Does your version of Windows operating system have inking tools?

    • Does your version of Microsoft Office have inking tools?

    • Are the SMART Ink plug-ins for PowerPoint, Word and Excel enabled (see Troubleshooting the SMART Ink plug-ins for Microsoft Office)?

    If SMART Ink identifies an issue with any of the above points, it displays a red X beside the point and provides information about resolving the issue.

  3. Follow the on-screen instructions to resolve any issues.