Configuring user-specified and cached service information

If you are unable to use autodiscovery using DNS SRV records (for example, the DNS server cannot be configured as described in Configuring autodiscovery of Remote Ink service), then the Remote Ink client software will prompt you for the host name and port number of the computer hosting Remote Ink service. You won’t be prompted to enter the host name and port number again unless this information changes (for example Remote Ink service is moved to a different computer).

Use the following procedures to add the IP/Domain name and port number of the computer hosting Remote Ink service to Remote Ink client software’s RemoteInk.exe.config file. Adding these details to the config file enables Remote Ink client software to connect to Remote Ink service without trying to find the SRV record pointing to the Remote Ink service on the network.

Use the following procedure to configure the RemoteInk.exe.config file in a SMART Meeting Pro software installation or a Remote Ink client installation.

To configure the RemoteInk.exe.config file in a installation

Go to the folder location appropriate to your operating system:

Operating system	Location:
32-bit	C:\Program Files\SMART Technologies\SMART Meeting Pro\Remote Ink
64-bit	C:\Program Files (x86)\SMART Technologies\SMART Meeting Pro\Remote Ink

Copy the RemoteInk.exe.config file.
Modify the contents of the copied RemoteInk.exe.config file as follows:
- Change the value of the AutoDiscoverServiceEnabled key from true to false.
  
  Tip
  
  Changing the AutoDiscoverServiceEnabled key to false prevents Remote Ink client from looking for an SRV record.
- Uncomment the ServiceInfo key, and replace example.com:12345 with the name of
  
  the computer hosting Remote Ink service and its port number.
  
  Tip
  
  The default port number of the computer hosting Remote Ink service is 35706.
Replace the existing RemoteInk.exe.config file with the modified RemoteInk.exe.config file.
Go to %APPDATA%\SMART Technologies\RemoteInk\RemoteInkClientSettings.xml,and then delete RemoteInkClientSettings.xml (if it exists).

To configure the RemoteInk.exe.config file when only the is installed

Go to the folder location appropriate to your operating system:

Operating system	Location:
32-bit	C:\Program Files\SMART Technologies\Remote Ink
64-bit	C:\Program Files (x86)\SMART Technologies\Remote Ink

Copy the RemoteInk.exe.config file.
Modify the contents of the copied RemoteInk.exe.config file as follows:
- Change the value of the AutoDiscoverServiceEnabled key from true to false.
  
  Tip
  
  Changing the AutoDiscoverServiceEnabled key to false prevents Remote Ink client from looking for an SRV record.
- Uncomment the ServiceInfo key, and replace example.com:12345 with the name of
  
  the computer hosting Remote Ink service and its port number.
  
  Tip
  
  The default port number of the computer hosting Remote Ink service is 35706.
Replace the existing RemoteInk.exe.config file with the modified RemoteInk.exe.config file.
Go to %APPDATA%\SMART Technologies\RemoteInk\RemoteInkClientSettings.xml,and then delete RemoteInkClientSettings.xml (if it exists).

Important

If the network address of the computer hosting Remote Ink service software changes, then you have to reconfigure the RemoteInk.exe.config file with the new address for the computer hosting Remote Ink service.
If you migrate Remote Ink service to a new host computer, you must uninstall the software from its original host computer. This is because computers hosting Remote Ink client have cached the network address of the original computer hosting Remote Ink service and will continue to attempt to connect to this computer. However, some computers hosting Remote Ink client will attempt to autodiscover and connect to the new computer hosting Remote Ink service. Computers hosting Remote Ink client that are connected to different Remote Ink service host computers are unable to interact with each other using Remote Ink service.

Also in this section

Configuring autodiscovery of Remote Ink service

Checking whether a computer can see an SRV record