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Troubleshooting the SMART Notebook software window and toolbar

Issue

Recommendation

When using SMART Notebook software on an interactive whiteboard or display, you or your students can’t reach the toolbar.

Press Move Toolbar to move the toolbar from the top of the window to the bottom.

Tip 

If you have a height-adjustable wall mount, you can also adjust the height of your interactive whiteboard or display so that students can reach it.

There isn’t enough room on your interactive whiteboard or display to display the contents of a page.

Press Full Screen to display the page in Full Screen mode.

OR

Select the Auto-hide check box to hide the tabs when not in use.

The Page Sorter, Gallery, Attachments, Properties and other tabs disappear whenever you press outside of the tabs.

Press one of the tab’s icons to display it, and then clear the Auto-hide check box.

Two users are creating or manipulating objects in SMART Notebook software on a SMART Board 800 series interactive whiteboard. One user is using his or her finger. The other user is using a pen from the pen tray.

When the user using the pen presses a button in the toolbar, the selected tool or option changes for the user using his or her finger instead.

The user using the pen must press buttons in the toolbar with the pen, not with his or her finger.

For more information, see Enabling two people to use a SMART Board 800 series interactive whiteboard.

When you select the Pens, Calligraphic Pens, Creative Pens, Eraser, Lines, Shapes, or Text button, a contextual toolbar appears, displaying available options. This toolbar covers a portion of the page, preventing you from using that portion of the page.

Select View > Auto-Hide Contextual Toolbar.

For more information, see Controlling how the toolbar displays available options.