Troubleshooting SMART Ink

The SMART Ink Settings window includes a tab that enables you to troubleshoot common issues with SMART Ink.

To use the troubleshooting tab

1. In Windows 7 operating system, select Start > All Programs > SMART Technologies > SMART Tools > SMART Ink Settings.

   OR

   In Windows 8 operating system, go to the Apps screen and then scroll to and press SMART Ink Settings.

   The SMART Ink Settings window appears.

2. Press Troubleshooting.

   SMART Ink verifies the following:

   • Are Tablet PC components turned on?

   • Does your version of Windows operating system have inking tools?

   • Does your version of Microsoft Office have inking tools?

   • Is the SMART Ink plugin for PowerPoint installed?

   • Is the SMART Ink plugin for Word installed?

   • Is the SMART Ink plugin for Excel installed?

   If SMART Ink identifies an issue with any of the above points, it displays a red X beside the point and provides information on how to resolve the issue.

3. Follow the on-screen instructions to resolve any issues.