Troubleshooting connections

SMART Settings includes a connection wizard for troubleshooting problems with the connection between your computer and your interactive product.

For example, you may need to manually configure a serial port in the following situations:

• Your operating system doesn’t support plug and play.

• The Found New Hardware wizard doesn’t appear.

• You connected your interactive product to a power source after you started your computer.

• The Ready light remains red after you start SMART Board Tools.

To troubleshoot connections

1. Control-click the Board Tools icon in the Dock, and then select SMART Settings.

   Note 

   If your computer isn’t currently connected to an interactive product, the Board Tools icon includes an X in its lower-right corner.

2. Press Connection Wizard.

   The SMART Connection Wizard appears.

3. Follow the on-screen instructions.