Troubleshooting

The following are issues that you might encounter while using the SMART kapp app.

Your mobile device doesn’t connect to the board.	Make sure no other mobile devices are connected to the board. (The board can connect to only one mobile device at a time.)
Your mobile device doesn’t connect when you use the QR code.	Make sure your device’s rear-facing camera is working and Bluetooth is enabled. Ensure the portion of the board’s screen that displays the QR code is clean and fully visible. Position your mobile device so that your board’s QR code appears in the center of the SMART kapp app screen.
When you write on the board, your writing doesn’t appear in the SMART kapp app, or extra lines or other visual noise appear in the SMART kapp app.	Ensure the board’s cameras and frame are clean. Check for and remove any objects in the frame. Ensure your hands, arms or loose clothing aren’t touching the board as you write. Write on the board using only the included pens. Keep your board away from bright light sources, such as direct sunlight and incandescent lighting.
The SMART kapp app displays the “Object blocking frame” message	The SMART kapp app displays this message when dirt on the board’s frame obscures the sensors. To fix this, clean the board’s cameras and frame. Refer to the user’s guide for specific cleaning instructions.