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If students using SMART Notebook SE software are disconnected during an assessment, they can still complete the assessment offline and save their responses to a USB storage device from which you can import their answers. See Importing student responses.
If your students are disconnected from your class and aren’t able to reconnect, try the following tips.
Ensure that the student’s network cable is properly connected to the student’s device. If it’s connected, disconnect it, and then reconnect it.
Ensure that your own network cable is properly connected to your computer. If it’s connected, disconnect it, and then reconnect it.
Use the Windows network connection repair utility. See your operating system’s Help system for more information.
If your students can’t see your class in SMART Notebook SE software, try connecting them manually. See Manually connecting to a class.
Contact your system administrator for help.
© 2015 SMART Technologies ULC. All rights reserved.
Last updated August 5, 2015.