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Troubleshooting Bridgit software integration

Use the following table to troubleshoot issues with Bridgit software integration:

Issue

Cause

Recommendation

The Bridgit Collaboration Bar and the View Screens mode button don’t appear.

A Bridgit server address wasn’t provided when SMART Meeting Pro software was installed.

Contact the system administrator or see Changing Bridgit software integration settings for more information.

An Unable to Connect message appears on the Bridgit Collaboration Bar.

The Bridgit server is unavailable or an incorrect Bridgit server address was used to configure SMART Meeting Pro software.

Contact the system administrator or see Changing Bridgit software integration settings for more information.

An Attempting to reconnect message appears on the Bridgit Collaboration Bar.

The network connection is lost or interrupted. SMART Meeting Pro software attempts to connect to the conference for the next three minutes.

If the message persists, contact the system administrator.